Contact Us

Knowledgeable customer service representatives are available by phone, email and live chat. If you are a new customer, are looking for a dealer or want to register online, please complete the registration form (link) or contact our sales group.

If your company operates from multiple geographical areas and is looking to standardize weighing and process control equipment, please contact our National Accounts Manager, Glenn Zalusky, at 715-234-9171 or via email at gzalusky@ricelake.com. Glenn utilizes our network of local dealers to develop and implement programs that deliver increased up time and efficiencies.


Monterrey, Mexico Hours of Operation:

Monday through Friday 8:00 a.m. to 5:00 p.m. CST

Rice Lake, Wis. Hours of Operation:

Monday through Friday 6:30 a.m. to 6:30 p.m. CST
Saturday 8:00 a.m. to noon CST

Monterrey, Mexico Sales/Technical Support
81-8356-5062
81-8656-5096
Fax
81-8356-2291
Rice Lake, Wis. Sales/Technical Support (Inside Mexico)
001 800 321 6703
Rice Lake, Wis. Sales/Technical Support (Outside Mexico)
715 234 9171
Fax
715 234 6967

Mexico Sales and Product Support
U.S. Sales and Product Support
Website Support and Questions
Rice Lake Magazine Support and Questions

U.S. Mailing Address:
230 West Coleman Street
Rice Lake, WI 54868
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Thank you for visiting ricelake.com

Product, sales or technical assistance:
For product related inquiries or other needs, please browse our Frequently Asked Questions, use our live chat feature, email prodinfo@ricelake.com or call us directly at 001 800 321 6703.

Website assistance:
For errors or other difficulties related to this site, please see our website FAQ videos, submit an error report or email webmaster@ricelake.com.

Emergency assistance:
For emergency assistance, please call 001 800 321 6703. If you are calling after standard business hours and have an urgent scale outage or emergency, press 1 to reach on-call personnel.

Request Service

Service
By maintaining sales and service relationships with virtually every local scale dealer in North America and in key industrial sectors around the globe, Rice Lake is uniquely positioned to provide the most efficient and cost-effective field-level support available. Our network services all brands of equipment and meets the regulatory requirements for putting Legal for Trade scales into operation.

Routine Service or Calibration
Complete the Service Request Form or call 001 800 321 6703

Emergency Service
For emergency assistance, please call 001 800 321 6703. If you are calling after standard business hours and have an urgent scale outage or emergency, press 1 to reach on-call personnel.

Service for Multiple Facilities
If you have a national service contract, please use the following link to request service. For more information, please contact our National Accounts Manager Glenn Zalusky at 715 434 5165 or via email at gzalusky@ricelake.com.

Emergency Contacts

Emergency Contacts
For emergency assistance, please call 001 800 321 6703. If you are calling after standard business hours and have an urgent scale outage or emergency, press 1 to reach on-call personnel.

To be the best by every measure®

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