Contact Us

Knowledgeable customer service representatives are available by phone, email and live chat. If you are a new customer, are looking for a dealer or want to register online, please complete the registration form or contact our sales group.

If your company operates from multiple geographical areas and is looking to standardize weighing and process control equipment, please contact our inside sales department at +31 (0) 26 472 1319 or via email at europe@ricelake.com. Rice Lake Weighing Systems utilizes our network of local dealers to develop and implement programs that deliver increased up-time and efficiencies.

Hours of Operation

EU:
Monday through Friday 8 a.m. to 5 p.m. (CEST).

U.S.:
Monday through Friday 6:30 a.m. to 6:30 p.m. CST
Saturday 8:00 a.m. to noon CST

Telephone

EU sales, support and service: +31 (0) 26 472 1319
Asia, Africa and Middle East sales, support and service: +1 715 234 9171
U.S. headquarters/support and service: +1 715 234 9171

Email

EU sales and product information: europe@ricelake.com
Asia, Africa and Middle East sales and product information: intlsales@ricelake.com
U.S. sales and product information: prodinfo@ricelake.com
Website questions or comments: webmaster@ricelake.com

Fax

EU fax number: +31 (0) 88 2349100
Asia, Africa and Middle East fax number: + 1 715 234 6967
U.S. fax number: + 1 715 234 6967

Mailing Address:

Rice Lake Weighing Systems Europe
Weiland 11 NL-6666 MH
Heteren, Nederland

Rice Lake Weighing Systems U.S.
230 West Coleman Street
Rice Lake, WI 54868

For emergency assistance, please call +31 (0) 26 472 1319 to be forwarded to on-call personnel within the EU. In the event that staff within the EU cannot be reached, please dial our U.S. headquarters at +1 715 234 9171 for immediate assistance.

If you live in Asia, Africa or the Middle East, please call + 1 715 234 9171.

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Contact Us
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Product, sales or technical assistance:
For product related inquiries or other needs, please browse our Frequently Asked Questions, use our live chat feature, email europe@ricelake.com or call us directly at +31 (0) 26 472 1319. If you live in Asia, Africa or the Middle East, please email intlsales@ricelake.com or call us directly at + 1 715 234 6967.


Website assistance:
For errors or other difficulties related to this site, please see our submit an error report form or email webteam@ricelake.com.


Emergency assistance:
For emergency assistance, please call +31 (0) 26 472 1319 to be forwarded to on-call personnel within the EU. In the event that staff within the EU cannot be reached, please dial our U.S. headquarters at +1 715 234 9171 for immediate assistance.

If you live in Asia, Africa or the Middle East, please call + 1 715 234 9171.

Request Service

Routine Service or Calibration
Complete the Service Request Form or call +31 (0)26 472 1319


Emergency Service
For emergency assistance, call toll free 800-472-6703 or 715-234-9171. If you are calling after standard business hours and have an urgent scale outage or emergency, press 1 to reach on-call personnel.


Service for Multiple Facilities
If you have a national service contract, please use the following link to request service. For more information, please contact our National Accounts Manager Glenn Zalusky at 715-434-5165 or via email at gzalusky@ricelake.com.

Emergency Contacts

Emergency Contacts
For emergency assistance, please call +31 (0) 26 472 1319 to be forwarded to on-call personnel within the EU. In the event that staff within the EU cannot be reached, please dial our U.S. headquarters at +1 715 234 9171 for immediate assistance.

If you live in Asia, Africa or the Middle East, please call + 1 715 234 9171.

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