Contact Us

Knowledgeable customer service representatives are available by phone, email and live chat. If you are a new customer, are looking for a dealer or want to register online, please complete the registration form or contact our sales group.

If your company operates from multiple geographical areas and is looking to standardize weighing and process control equipment, please contact our national accounts manager, Glenn Zalusky, at 715-234-9171 or 800-472-6703 or via email at  gzalusky@ricelake.com. Glenn utilizes our network of local dealers to develop and implement programs that deliver increased up time and efficiency.

Hours of Operation:
Monday through Friday
6:30 a.m. to 6:30 p.m. CST
Saturday
8:00 a.m. to noon CST

U.S. Sales/Technical Support:
715-234-9171 | 800-472-6703
Canada and Mexico Sales/Technical Support:
715-234-9171 | 800-321-6703
Fax Number:
715-234-6967

U.S. and Canada Sales and Product Support:
Website Support and Questions:
Rice Lake Magazine Support and Questions:

U.S. Mailing Address:
230 West Coleman Street
Rice Lake, WI 54868
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Website Help

Product, sales or technical assistance
For product related inquiries or other needs, please browse our Frequently Asked Questions, use our live chat feature, email prodinfo@ricelake.com or call us directly at 715-234-9171 or 800-472-6703. Customers in Canada and Mexico, please call 715-234-9171 or 800-321-6703.

Website assistance
For errors or other difficulties related to this site, please see our submit an error report or email webteam@ricelake.com.

Request Service

Service
By maintaining sales and service relationships with virtually every local scale dealer in North America and in key industrial sectors around the globe, Rice Lake is uniquely positioned to provide the most efficient and cost-effective field-level support available. Our network services all brands of equipment and meets the regulatory requirements for putting Legal for Trade scales into operation.

Routine Service or Calibration
Complete the  weight recalibration formrequest service form or call 715-234-9171 or 800 472-6703 and ask for inside sales. Customers in Canada and Mexico, please call 715-234-9171 or 800-321-6703.

Immediate/Emergency Service
For immediate assistance, call 715-234-9171 or 800-472-6703. Customers in Canada and Mexico, please call 715-234-9171 or 800-321-6703. If you are calling after standard business hours and have an urgent scale outage or emergency, press 1 to reach on-call personnel.

Service for Multiple Facilities
If you have a national service contract, please use the following link to  request service For more information, please contact our national accounts manager Glenn Zalusky at 715-234-9171 or 800-472-6703 or via email at gzalusky@ricelake.com.

Emergency Contacts

For immediate assistance, call 715-234-9171 or 800-472-6703. Customers in Canada and Mexico, please call 715-234-9171 or 800-321-6703. If you are calling after standard business hours and have an urgent scale outage or emergency, press 1 to reach on-call personnel.

To be the best by every measure®

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